AIR TRANSPORTATION: On economy class flights by any IATA/ARC jet carrier. Airfare based on negotiated, Special Bulk Group rates, Apex, GIT or other applicable fares and subject to a minimum of ten persons traveling together roundtrip and all conditions of the fare used. Upgrading to Business or First Class is available for additional payment. Please call for rates.

SURFACE TRANSPORTATION: By motor-coach, bus, train or boat as indicated in the itinerary. Train transportation is aboard First Class trains (i.e. express sleepers) on a share basis in 2, 3 or 4 berth sleeper compartments, subject to availability. Compartments are never assigned according to any specific group or gender. Single accommodations on trains are not available.

HOTELS: Double rooms with private bath or shower in hotels as indicated in the itineraries or assigned by local agencies. A limited number of single rooms may be available for an additional charge. Please note that outside of the USA, a single is generally much smaller than a double and is often not up to the standard of a single in the USA. While triple accommodations can sometimes be arranged, few genuine triple rooms exist. Invariably, to make a triple, a cot or roll-away bed is added to a regular twin-bedded room. Such accommodations are not recommended for three adults, nor is there any reduction in cost offered by the hotels. Triple or single rooms are never guaranteed and no refund will be given if not provided, unless a certificate from the hotel is received by ITS Tours within 30 days of the tour’s completion. All hotels are subject to change at any time. Hotel ratings as per respective governments or local standards, which may be much lower than the U.S. standards.

MEALS: As indicated in the itinerary, meals are provided from a group menu. Beverages are provided only when they are a part of the group menu for each particular meal. Additional items, beverages or refills may be purchased from the waiter. While on train or during transit, no meals are provided. They can be purchased by each passenger on the spot, whenever available.

TRANSFERS: Transfers are included when specified. Transfers between airports, rail stations, piers and hotels by motor-coach/bus are provided only for clients who purchase the entire air and land package from ITS and do not deviate from the group itinerary. Individual transfers may be purchased from ITS TOURS.

GUIDES: English-speaking local guides will conduct all tours as specified.

TIPS & TAXES: Local and state taxes and all required group tips to hotel and restaurant personnel and group entrance fees to places in the itinerary are included (except those listed below under “Not Included”.) Gratuities to tour escort, hosts, guides, drivers, porters or for services not included in the program are at participant’s discretion.

BAGGAGE: Free baggage allowance as determined by each airline. The weight limit of 44 lbs. (including carry-ons) may apply to flights outside of the USA. Please contact each airline on your itinerary for specifics. Excess baggage is subject to additional charges to be paid individually during check-in. All baggage is carried at owner’s risk. Every care will be taken to protect your luggage, but the tour operator cannot accept responsibility for loss or damage to baggage or belongings. It is recommended that each passenger purchase baggage insurance.

ITINERARY: Every effort will be made to adhere to the itinerary as stated. However, circumstances beyond the tour operator’s control (including, but not limited to, schedule changes, inclement weather, hotel overbooking, break downs of heating, cooling or water supply systems, etc.) may interfere with the normal operation of a tour. No monetary compensation can be provided for any inconveniences beyond the tour operator’s control. Local agencies and suppliers reserve the right to alter the itinerary or hotels at any time.

RESERVATION & FINAL PAYMENTS: A deposit of $300 ($500 for cruises) per person, unless otherwise advised, must be received within 7 days of booking to hold a reservation. Final payment is due at least 45 days (90 days for cruises), unless otherwise advised, before tour commencement. We reserve the right to cancel any reservation(s) not fully paid on time. For late bookings received within 45 days (90 days for cruises) of departure, full payment is required at time of booking. For all individual travel (FIT/non-group), there is a minimum nonrefundable $40 booking fee. Late individual bookings are subject to an additional nonrefundable $50 if reservation is received 30-15 days before departure and $100 if the reservation is received less than 15 working days before departure. Insurance premiums, if purchased, must accompany final payment.

DOCUMENT DELIVERY: Documents or tickets will not be mailed out until full payment has been received. All documents are sent via first class mail approx. 2 weeks before commencement of services booked by ITS Tours. If you prefer to have your documents sent via express air service, please be sure to include the additional cost ($25 or more) in final payment and we will be happy to provide this service for you. Earlier issuance or mailing of documents may be arranged upon travelers written request for an additional $25 ITS Tours service fee plus any additional cost imposed by suppliers or government agencies. This may be arranged only if ITS Tours is able to obtain all the necessary documents and confirmations from suppliers before these documents are to be issued.

CHANGE/AMENDMENT FEE: If a change can be accommodated, a minimum handling fee of $50.00 per change plus telex/fax and other costs accrued by tour operator will be charged for each change/amendment to the reservation after initial written confirmation has been issued by the operator, or after the itinerary was accepted by the client. These fees and costs are nonrefundable.

CANCELLATION POLICY: The date and time of cancellation shall be when the written notice is received by ITS. ITS reserves the right to deny participation to anyone who fails to return the correctly completed applications, photos, passports and payments in the time specified. In such cases, all normal cancellation fees will be imposed. Cancellation fees apply to all cancellations regardless of cause.

CANCELLATION PENALTIES: All cancellations must be in writing. Cancellations for escorted/hosted programs received (during the normal business hours of ITS TOURS) at least 60 days prior to departure are subject to a $100 operations/service charge per person; within 45 days of departure, a minimum of $150.00 per person or as specified below, whichever is higher: 45-31 days, 10% of tour cost; 30-10 days, 25% of tour cost, 9-3 days, 50% of tour cost. No refunds will be given for any reasons for cancellations received less than 3 days before departure, for “no-shows” or if a traveler does not complete the tour after it commences, for whatever reason. Cancellation rules and fees for individual travel (non escorted/non-hosted, hotel packages, individual tours, etc.) are a total of any supplier fees and booking fees imposed by ITS TOURS, plus; 31 days or more before departure, a minimum of $100; 30-16 days, 50% of trip cost; less than 16 days, no refund. Medical reasons are not accepted as proof to waive cancellation penalties. INSURANCE IS AVAILABLE TO PROTECT TRAVELERS AGAINST INVOLUNTARY MEDICAL CANCELLATION AND THE PURCHASE OF SUCH IS RECOMMENDED. ALSO RECOMMENDED ARE BAGGAGE, ACCIDENT AND SICKNESS INSURANCE. Cost of insurance premium is nonrefundable, regardless of the reason(s) of cancellation by client. Service charges, booking and change fees are never refundable.

CLAIMS: Any claims for refunds must be submitted in writing and received by ITS Tours in College Station, TX within 30 days of cancellation of services. All unused travel documents must be returned with claim. No claim request will be considered after that date. Please allow a minimum of six (6) weeks to process a claim. Refund requests for absences or unused services are not granted. A $25 processing fee will be charged for refunds. Refunds, if approved, are issued and sent to the address of the party making the actual booking (i.e. travel agency).

OPERATOR CANCELLATION: ITS Tours reserves the right to cancel any tour prior to departure if minimum participation is not met or if any other circumstances so warrant. Every effort will be made to accommodate passengers on another tour or at passenger's option, entire payment less nonrefundable fees, will be refunded without further obligation on the part of the operator.

DOCUMENTS REQUIRED: Each passenger must be in possession of a valid passport. Citizens of the United States need visas for various countries worldwide. Contact the respective country's consulate or a preferred visa service for entry requirements. All travel documents, as well as compliance with all entry and customs regulations, are the responsibility of tour participants, not the tour operator.

NOT INCLUDED: Cost of passport, visas, applicable (US or foreign) departure taxes, customs users fees, airline security fees, fuel surcharges, airport fees, local Value Added Tax (VAT), vaccinations (if required,) expenses within the USA or costs of transportation to or from tour departure point, laundry, excess baggage charges, room service, wines and liquors, beverages, meals other than specified and/or items not on regular menus of the group meals, any items of personal nature, health, accident or baggage insurance or any items not listed in the itinerary or above as included. Additional surcharges may be imposed by authorities depending on route of itinerary.

RESPONSIBILITY: The responsibility of ITS TOURS (hereafter called the Company) and/or their agents, is strictly limited. They are not the source or suppliers of services mentioned in this brochure, and are not to be held responsible if any actual supplier fails to provide any of the specified services. The Company acts only on behalf of hotels, airlines, its companies, railroads, steamship lines, its owners, operators or contractors (all herein called Contractors) providing services in connection with these tours, and all coupons, exchange orders, receipts, contracts and tickets issued by Company are issued subject to any and all tariffs, terms and conditions under which the foregoing or any such services are provided by Contractors. The airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not aboard their plane or conveyance. The passage contract in use by airlines concerned when issued, shall constitute the sole contract between the airlines and purchaser of these tours and/or the passenger. In the absence of negligence on Company’s part, it is not responsible for personal injury or property damage or loss arising out of the act or negligence of any direct air carrier, hotel or other person rendering any of the services or accommodations offered herein. The traveler agrees to the foregoing, and also agrees that the Company shall not be or become liable or responsible for any loss, injury or default of any person, firm, corporation or other entity engaged to supply the same. Company accepts no responsibility for losses or expenses due to delays or changes in air or other services, sickness, weather, strikes, hotel over bookings, social and labor unrest, war, terrorist activities, quarantine or any other causes, actions or omissions, or conditions over which it has no control. The Company reserves the right to withdraw a tour, to refuse to accept or retain any person as a member of a tour at any time, or to make any changes in the itinerary whenever, in its sole judgment, conditions warrant, or if such changes result from circumstances beyond the control of the Company, or if it deems necessary for comfort, convenience, or safety of the passengers. The tour operator and contractors reserve the right to change the itinerary or hotels at any time. Traveler assumes complete and full responsibility for, and hereby releases the Company from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. The payment for reservations on any tour or any arrangements shall constitute consent to all provisions in the GENERAL CONDITIONS published herein. It is specifically agreed that this agreement is entered into in College Station, Brazos County, College Station, Texas, U.S.A., and that in the event any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any long term obligation or duty as contained or related to the terms and conditions set forth in this brochure, it is specifically agreed that the exclusive venue shall be solely in the state, county and city of the company's primary place of business, which is the city of College Station, Texas, U.S.A. All claims must be made in writing and received no later than 30 days after completion of the trip. Any agreement between the Company and any travel agent, traveler, air carrier, hotel, ground operator, or other tour operator shall be valid only when accepted in writing by the Company's authorized representative at the office of the Company's principal place of business.